When we first got the call from their I/T team lead the server was DOA and all work stations were frozen. Upon a quick chat, our top priority was to get a computer up and running to minimize disruptions to their daily routine. Once the I/T team had freed a workstation we opened up a remote connection and proceeded to install our software. While we do not recommend running the database on a work station, drastic times call for drastic measures. Following the install they were up and running and they could operate in a familiar – software- centric environment.
The properties I/T team sourced a new server and had it ready the following day, where the install process began again to bring their entire system online. While a major inconvenience, it could have been a lot worse – imagine if the property was not able to gain a functional workstation, they would have been severely handicapped for 24 hours. Not to mention some potential clients would have been off put by the arising inefficiencies.
In conclusion I hope you take heed of these words, and learn from the misfortune of others. Use this as an opportunity to discuss this issue with your I/T team. Are you making regular backs ups? What is the time to source a new server? Can you reach your I/T team 24 hours a day? These are questions I cannot answer but I hope you have the urge to ask.
